customer journey

Dec 24, 2024

Cross-channel marketing 2025: Breaking barriers, building connections

Cross-channel marketing has transitioned from being just another buzzword to becoming indispensable in delivering customers cohesive and personalised experiences, says the vice president for data science at CleverTap.

Mar 10, 2022

Opinion: A viewpoint on converging customer journeys

Brands are no longer competing just for patronage, they are competing for attention on about six inches of real estate, says the author