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Smart bots, smarter brands: How AI is redefining customer service
3 days ago
Premkumar Iyer

Smart bots, smarter brands: How AI is redefining customer service

Brands that get the human-AI bot balance right will are better poised to address consumer issues faster and earn lasting trust, says HAWK Gozoop Group's COO.

Opinion: Chatbot marketing guide for dummies
Feb 19, 2018
Amit Tiwari

Opinion: Chatbot marketing guide for dummies

Are you prepared for a future with chatbots? Our guest columnist takes you through a check-list

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