“Brand evangelists are like allies:” Starcom MediaVest’s Finnegan

Sean Finnegan, chief digital officer, Starcom MediaVest Group spoke about the dichotomy of control that brand owners face in today’s age where technology allows consumers to initiate a two way conversation with brands which comes with its own risks. Finnegan began his presentation with an example of user generated content that was created centered on Coca Cola. The viral is a short spoof on Coke wanting to sell the idea of “their story” to consumers and inviting a character called Dusty to their headquarters in Atlanta.