American Express has announced the elevation of Manoj Adlakha as senior vice president and International head of customer marketing.
With this mandate, Adlakha will be responsible for advancing the customer engagement strategy and contributing to the revenue growth by driving customers’ share of wallet across American Express’ key international markets. He will continue to be based in India.
Adlakha was senior vice president and country manager, India business and CEO, AEBC India.
The current chief operating officer, Sanjay Khanna, will take over as the interim CEO. In his new role, he will be heading India’s consumer business. Furthermore, he will be leading the country executive team (CET) that aims to develop growth strategies for American Express’ India business.
Khanna was COO and head-business of regulatory projects and banking operations.
These changes will come into effect on 14 May 2022.
Currently, an internal and external search for the permanent CEO role of American Express Banking Corp. India (AEBC India) is underway.
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